Privacy Policy
Last Updated: April 2026
This Privacy Policy explains how FLOWUP MEDIA LLC, doing business as FlowUp Media and FlowUp Music (“we,” “us,” or “our”), collects, uses, stores, and shares information when you visit our website, contact us, book a service, submit project materials, or otherwise interact with us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Information You Provide Directly
- Your name, email address, phone number, business name, artist name, or social media handles;
- Information submitted through contact forms, questionnaires, booking forms, emails, or direct messages;
- Project details, creative briefs, preferences, budgets, requested services, and deadlines;
- Audio recordings, music files, stems, demos, lyrics, photographs, videos, artwork, branding materials, and other files submitted for a project;
- Billing and transaction information related to services you purchase;
- Reviews, testimonials, survey responses, and other communications you voluntarily provide.
Payment Information
Payments may be processed through third-party payment providers. We generally do not directly receive or store your complete credit card or banking information. Payment providers process this information according to their own privacy policies and security practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address;
- Browser and device type;
- Operating system;
- Referring website;
- Pages viewed and time spent on the website;
- Approximate location based on your IP address;
- Website interactions and other technical data.
This information may be collected through cookies, analytics tools, pixels, and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and communicate with you;
- Schedule consultations, recording sessions, content shoots, and other services;
- Prepare proposals, agreements, invoices, and project estimates;
- Provide audio production, media, marketing, content creation, and related services;
- Process payments and maintain transaction records;
- Deliver completed files and project materials;
- Manage revisions, feedback, and ongoing client relationships;
- Improve our website, services, marketing, and customer experience;
- Send administrative messages, project updates, and service-related notices;
- Send promotional communications when permitted by law or with your consent;
- Prevent fraud, misuse, security incidents, and illegal activity;
- Enforce our Terms and Conditions and other agreements;
- Comply with legal, tax, accounting, and regulatory obligations.
3. Cookies and Analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, measure performance, and improve our services.
Some cookies may be placed by third-party service providers, such as website hosting companies, analytics providers, scheduling tools, embedded media platforms, or advertising services.
You may control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.
4. How We Share Information
We do not sell your personal information.
We may disclose personal information to:
- Website hosting, cloud storage, analytics, email, scheduling, invoicing, payment processing, and file-delivery providers;
- Contractors, employees, engineers, producers, photographers, editors, designers, or other professionals assisting with your project;
- Accountants, attorneys, insurers, and professional advisors;
- Government authorities or other parties when disclosure is required by law, subpoena, court order, or legal process;
- Parties involved in a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction;
- Other parties when you request, authorize, or consent to the disclosure.
Service providers and contractors receive information only as reasonably necessary to perform services on our behalf or support a client project.
5. Project Materials and Creative Files
Files and materials submitted for a project may be stored, accessed, and shared with members of our team or contractors as reasonably necessary to provide the requested services.
We recommend that you retain your own copies of all original and completed files. As stated in our Terms and Conditions, FLOWUP MEDIA LLC is not obligated to store multitracks, stems, recordings, or final masters for more than thirty (30) days after project delivery.
Other information, including contracts, invoices, payment records, and business communications, may be retained longer when reasonably necessary for business, tax, accounting, dispute-resolution, or legal purposes.
6. Portfolio and Promotional Use
Our use of completed projects, artwork, names, brands, photographs, videos, or audio excerpts for portfolio and promotional purposes is governed by our Terms and Conditions and any separate written agreement with the Client.
If a Non-Disclosure Agreement or another written confidentiality agreement is signed before the project begins, we will handle the relevant materials in accordance with that agreement.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services;
- Complete the purpose for which the information was collected;
- Maintain appropriate business and financial records;
- Resolve disputes;
- Enforce agreements;
- Comply with legal, tax, accounting, and regulatory requirements.
Retention periods may vary depending on the type of information and the nature of our relationship with you.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, cloud storage system, or method of digital storage is completely secure. Therefore, we cannot guarantee absolute security.
9. Your Privacy Choices
Depending on your location and applicable law, you may have the right to request that we:
- Provide information about the personal information we hold about you;
- Correct inaccurate or incomplete information;
- Delete certain personal information;
- Provide a copy of certain information;
- Stop sending marketing communications;
- Withdraw consent when processing is based on consent.
To submit a privacy request, contact us at hello@flowupmedia.com. We may need to verify your identity before completing the request. Certain information may be retained when required or permitted by law.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us directly. You may still receive necessary project, payment, booking, or administrative communications.
10. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, social media platforms, payment processors, scheduling services, streaming platforms, or file-hosting providers.
We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
Our website and services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under thirteen.
Projects involving a minor must be authorized and managed by the minor’s parent or legal guardian. If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it.
12. International Visitors
Our business is based in New York, United States. If you access our website or provide information from outside the United States, your information may be transferred to, processed, and stored in the United States or other locations where our service providers operate.
Privacy and data protection laws in these locations may differ from those in your country of residence.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website practices, legal obligations, or business operations.
The revised version will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after an update constitutes acknowledgment of the revised Privacy Policy.
14. Contact Information
For questions, requests, or concerns regarding this Privacy Policy, contact:
FLOWUP MEDIA LLC Doing business as FlowUp Media and FlowUp Music New York, NY Email: hello@flowupmedia.com